Privacy Policy – Chorelist.co.za

Chorelist (“we”, “our”, or “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use www.chorelist.co.za or purchase our products.

1. Responsible Party

Chorelist is the responsible party for the processing of personal information collected through this website.

Contact details:
Email: hello@chorelist.co.za
Website: www.chorelist.co.za

2. Information We Collect

When you interact with our website or place an order, we may collect the following personal information:

• Full name
• Email address
• Phone number (if provided)
• Billing and delivery address
• Order and transaction details
• Communication records with us
• Technical information such as IP address, browser type, and website usage data (via cookies)

We only collect information that is necessary to provide our services and fulfil orders.

3. How We Collect Your Information

Your information may be collected when you:

• Place an order on our website
• Contact us via email or forms on the website
• Subscribe to newsletters or marketing communications (if applicable)
• Browse or interact with our website

4. Purpose of Processing Personal Information

We process your personal information for the following purposes:

• To process and fulfil orders
• To arrange delivery of purchased products
• To communicate with you about your order or enquiries
• To provide customer support
• To improve our website and services
• To comply with legal and regulatory requirements
• To send marketing communications (only if you have opted in)

We will only process your personal information for legitimate and lawful purposes.

5. Sharing of Personal Information

We may share your personal information with trusted third parties where necessary to provide our services, including:

• Payment processing providers
• Courier and delivery companies
• Website hosting or technical service providers

These service providers are required to protect your personal information and only process it for the purposes of providing services to Chorelist.

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. Cookies help us understand how visitors use our website so that we can improve functionality.

You may disable cookies in your browser settings, although this may affect website functionality.

8. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, accounting, or regulatory requirements

When personal information is no longer required, it will be securely deleted or anonymised.

9. Your Rights Under POPIA

In terms of POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of your personal information
• Request deletion of personal information where appropriate
• Object to the processing of your personal information for certain purposes
• Withdraw consent for marketing communications at any time

Requests relating to personal information can be submitted to hello@chorelist.co.za.

10. Complaints

If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator contact details:
Website: https://www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: hello@chorelist.co.za
Website: www.chorelist.co.za